SUPPORT

For the fastest assistance, please email us at:

We typically respond within 24 hours.

For Homeowners:

- How do I create a new job request?

- How do I upload photos or videos to my request?

- How do I message a contractor?

- How do I view and accept proposals?

- What if I'm not satisfied with the service?

- How do I leave a review?

For Service Providers:

- How do I find available jobs in my area?

- How do I submit a proposal/bid?

- How do I communicate with potential clients?

- How do I edit my profile?

- How do payments work?

Homeowners

- Post detailed job requests with photos and videos

- Receive proposals from qualified local contractors

- Message directly with service providers

- Review bids and select the best fit for your project

- Track job progress

Service Providers

- Browse available jobs in your service area

- Submit detailed proposals and competitive bids

- Message directly with potential clients

- Manage your schedule and active jobs

- Build your reputation with customer reviews

Having trouble with the app? Try these steps:

1. Make sure you're using the latest version of the app

2. Check your internet connection

3. Restart the app

4. Log out and log back in

5. Reinstall the app (only if nothing else worked)

If issues persist, please contact us at support@beacon.online

Thank you for choosing Beacon. We're committed to making home services easier and more reliable for everyone.